Shipping Rights Statement
- Distribution Area
This website provides delivery services to Taiwan and other international locations. If your delivery address is outside our service area or your country is unavailable during checkout, please contact customer service for assistance.
- Consignee’s Responsibility
Please ensure your shipping address provided is complete and correct and that contact can be maintained during the expected delivery window. If delivery cannot be completed due to an incorrect address or lack of contact, our company holds no responsibility.
- Inventory Status
If a product is unavailable due to stock issues or other supply concerns, our company will notify you promptly to arrange a refund or alternative solution, reserving the right to cancel the order if necessary.
- Price Error
In cases of pricing discrepancies caused by system or human error, our company reserves the right to cancel the order, explain the situation, and issue a refund.
- Adjustment of Shipping Charges
If shipping charges are miscalculated or order information is incomplete, affecting the accurate calculation of shipping fees, our company reserves the right to adjust these charges post-confirmation. Customers will be informed of any adjustments and may accept the revised charges or cancel the order.
- Unusual Orders
Our company reserves the right to cancel any abnormal orders, including bulk repeat orders or suspected fraudulent transactions, without further explanation.
- Logistics Restrictions
If delivery cannot proceed due to logistical limitations or if the destination is beyond our service area, our company reserves the right to cancel or refuse the order.
- Logistics Service
Final delivery timelines are determined by the logistics provider. Our company is not liable for any delays caused by the logistics provider.
- Lost or Damaged Goods
To protect your rights, please inspect the package’s condition within 48 hours of receipt. We recommend recording the unboxing process, including clear images of the package, shipping list, and contents, to verify that items are intact and match your order. If goods are lost or damaged in transit, contact our customer service immediately, and we will coordinate with the logistics provider.
- Force Majeure and Special Circumstances
In cases of force majeure (e.g., natural disasters, war, epidemics) affecting normal shipment, our company will strive to inform you and reserves the right to cancel the order. If delivery is delayed due to such events, our company cannot be held liable for compensation but will work to assist in resolving the situation.
Our company reserves the right to give final interpretations of the above terms and reserves the right to modify the above terms.
